Refund and Returns Policy

Returns within 7 days of delivery

Request a return within 7 days of receiving your order. The window starts on the verified delivery date, not the purchase date. The item must be unused, in its original condition and packaging, with proof of purchase.

Open your account or verify your order email on the Track Order page to request a return. If the delivery date needs verification, contact care@veloriavault.com with your order number and delivery evidence. Please contact support before sending an item back.

Inspection and refunds

Our team reviews the return request and provides return instructions. After receiving and inspecting the item, we notify you whether the refund is approved and confirm the amount.

Approved online refunds go to the original payment method. No wallet credit or store credit is issued. The payment provider or bank determines when the refund appears in your account.

For cancellation before dispatch, the first 48 hours from order placement allow eligible cancellation after courier checks. Later requests need staff review and approval. The 48-hour cancellation window does not guarantee refund settlement within 48 hours. See our Cancellation and Refund Policy.

Cash on delivery payments cannot be refunded automatically through an online gateway. Contact support to arrange and verify the repayment. Staff record a manual refund only after the repayment is confirmed.

Damaged or incorrect items

Contact support with your order number, a description of the issue and relevant photos. The same 7-day delivery-based request window applies. Our team will review the issue and explain the return or replacement options.

Need help?

Email care@veloriavault.com for return instructions or questions about an approved refund.